Service and Repair

SERVICE AND REPAIR MANAGEMENT MADE EASY

Features and Benefits

Flexibly Manage Repair Expenses

Provides great flexibility in types of Service and Repair Projects/orders that can be created, recording detailed expenditure transactions for direct and indirect expensing.

Access and Review All Enterprise Information

All project/order documents for customer service and repair orders can be accessed and reviewed from other enterprises systems using the document generator feature.

Flexibly create service and repair orders

Allows you to create a variety of projects/documents for orders received for service and repair inventory or manufactured items.

Manage Service Process and Billing

Allows you to perform a variety of definable service and repair process on projects an order documents and assign expense allocation to jobs and contracts by line item.

Integration with Other ERP Modules

Integrated with other enterprise systems such as inventory, job cost to automatically track billing expense, accounts receivable etc to support the production service and repair and delivery processes.

Manage Repair and Service Operations

Create and assign an unlimited number of service and repair projects, stations and station operations which establish the types of production logistics that can be utilized in your company.

Crafted to perfection to meet your Enterprise needs

The Service and Repair System of the Enterprise Solution Platform (ESP21^TM) is a powerful suite of software programs that enable organizations to easily automate virtually any production logistics or reverse logistics process. The Service and Repair System empowers an organization to architect workflow and configure a variety of ordering, reclamation and service and repair fulfillment processes to efficiently manage and track all aspects of customer and enterprise production logistics processing. The result is an application that responds to rather than dictates the enterprise work-flow environment. This application is capable of working independently or as an integrated part of the ESP21^TM family of Enterprise Applications.

The Service and Repair System of the Enterprise Solution Platform provides a logical solution to Service and Repair management by providing a comprehensive set of tools directed at meeting the most demanding order processing and service and repair requirements. Activities such as Service and Repair, Reclamation, Order Fulfillment, Special Handling and Quality Control, Shipment Processing and Service and Repair Order Billing as well as numerous other processes can be configured and deployed uniquely as required by the enterprise. The Service and Repair Systems contains additional flexibility to process all related activity interactively as a family member of the ESP21^TM framework further empowering “Business Insight through ESP21^TM“.